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Clearly, consumers are catching on to the advantages of using mobile devices to shop, and this year you'll see even more of them whipping out their tablets or phones in-store to do research before they buy. The challenge for retailers is to push out as much product information as possible to smartphone and tablet users so that they get a full picture of what you have to offer. However, the usual shortcomings of mobile device browsing — e.g., having to reload pages, lots of scrolling and fingertip swipes — can discourage shoppers from digging into your website, whether in-store or on the road.
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- Forrester Research Inc.
Dr. Melody King
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