Product Quality Assurance (466 words)

- Set up a quality-audit process. Use this to match what vendors say you should receive against what actually gets delivered to your warehouse. When you encounter problems, have the vendor's auditors address and advise you — also in writing — of how the issue has been resolved, so it's unlikely to happen again. Set up chargeback or return-to-vendor policies, and use them before you agree to buy that vendor's products again.