Wrap It Up

2. Deliver perishable products as quickly as possible — ideally, overnight. Label the items and the outer package “Keep Refrigerated” to alert the recipient.

3. When sending perishable items to an office, have your customer service reps (CSRs) ensure that delivery occurs on a work day when the office is open. When taking the orders, CSRs also should ask if refrigerator space is available for keeping the items cold.