Principles of Catalog Shopping for Retailers, Part 1 of 2
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Bill Nicolai
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Another method of aggregating sales history is to use an address append program after the sale. But it’s still best to attribute the information at the time of sale using the POS system. Whatever method of collection you use, Internet, store and overall sales data should all flow into a common customer database. Access to such aggregated data is essential for selecting which customers to send catalogs.
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Bill Nicolai
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