5 Most Useful Fulfillment Metrics

5. Fill Rates
Measure both order fill-rate and line fill-rate to get a clearer picture of your ability to meet customers’ order requests. Calculate fill rates based on how well you fill initial orders rather than modified orders. Base them on the customer-requested shipment dates. Those orders not meeting the dates shouldn’t be counted as complete. Measure strategic outcomes using metrics that are process-oriented rather than functionally oriented.