5 Most Useful Fulfillment Metrics

While internal operational and financial measures can affect value, the most obvious to the customer are those associated with the perfect order. The perfect order index is a widely recognized and recommended measure that combines a number of key metrics.

3. Perfect Order Index
The individual metrics of a perfect order (shipped complete, delivered on time, damage-free with the correct documentation, pricing and invoicing) are multiplied together to calculate the perfect order index. For instance, if you were performing at a 95 percent level in each of the four individual measures, your perfect order index would be 81.5 percent (95 percent x 95 percent x 95 percent x 95 percent).