5 Most Useful Fulfillment Metrics
Ponder your goals, gauge your progress and line up areas for improvement
By
Kate Vitasek
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While internal operational and financial measures can affect value, the most obvious to the customer are those associated with the perfect order. The perfect order index is a widely recognized and recommended measure that combines a number of key metrics.
3. Perfect Order Index
The individual metrics of a perfect order (shipped complete, delivered on time, damage-free with the correct documentation, pricing and invoicing) are multiplied together to calculate the perfect order index. For instance, if you were performing at a 95 percent level in each of the four individual measures, your perfect order index would be 81.5 percent (95 percent x 95 percent x 95 percent x 95 percent).
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