5 Most Useful Fulfillment Metrics

In a survey my firm performed last year for the Warehouse Education Research Council, we asked respondents what metrics they use. This list shows the top 10 metrics companies track. Then we'll introduce five more metrics that reveal the processes that actually cause shortfalls in these areas.

1. Costs/Sales Relationship
Distribution typically includes processes related to tracking inventory and product availability, receiving, incoming inspection, storage, pick/pack, product shipment, transportation management, and management of third-party logistics storage and shipping performance. Process improvements will lower costs, while process inefficacies will increase them. As such, this is an excellent high-level metric, especially if you’re tracking ongoing improvement projects. Distribution costs can also be rolled up as a component of total supply-chain costs as a percent of sales.