5 Most Useful Fulfillment Metrics
Ponder your goals, gauge your progress and line up areas for improvement
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Kate Vitasek
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Catalog companies have two primary goals:
✔ meet the customer service level commitment; and
✔ improve operational efficiency — to reduce or at least maintain operational costs.
However, many companies track metrics that only reveal small bits of information that factor into these goals, and not holistic measurements that may reveal how to close those gaps.
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