5 Most Useful Fulfillment Metrics
Ponder your goals, gauge your progress and line up areas for improvement
Order cycle time is the time between customer order placement and order shipment. Customers’ expectations vary depending upon your shipment policy, such as a same day vs. a 48-hour policy.
Kate Vitasek is the founder and managing partner of Supply Chain Visions, a consulting firm that specializes in benchmarking and education. You can reach her at kate@SCVisions.com, Web site: SCVisions.com.
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