5 Most Useful Fulfillment Metrics

When establishing fulfillment center metrics, catalogers should use performance measures to drive a change in behavior. These help you track progress and meet goals. Turn that valuable data into meaningful and actionable information, otherwise it's analogous to having a data dump.

Which metrics should you track? Consider your company’s goals and objectives, improvement opportunities, strategic projects and what’s most important to your customers. You may find that the most popular metrics often aren't the most useful. For example, the top metric, on-time shipments, shows how effectively your warehouse ships orders. But not if customers received their orders when they wanted or if orders were complete. However, there are five very informative metrics every cataloger should track.