Maximize Your Web Tools
Play up and refine customer reviews, wish lists, guest checkouts, even AJAX by Larry Kavanagh
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Kitchen Krafts, a multichannel marketer of baking goods that installed a customer rate and review feature this past March, reveals data that’s consistent with what several other Web sites have experienced.
What’s more, visitors to product pages that don’t have a rating at all are about 7 percent less likely to purchase the product compared to the overall site average. Therefore, consumers appear to trust products with good ratings much more than products with no ratings at all.
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Larry Kavanaugh
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