Plan Now to Manage Holiday Returns

2. Always pay for return shipments when your company is in error. It simply improves customer relations.

3. Know your cost of processing returns. Use this information to make choices about how to handle customer satisfaction issues. If the cost of processing a return is $7, you don’t want to require a customer to return a $4 item that was shipped incorrectly. Simply let the customer keep the item and ship the correct product immediately.