Disaster Management: Plan Ahead

Pull It Together

It’s not easy to get the various functional groups to take time from the urgency of their regular work to do the necessary planning. “It’s a very daunting task, just the scope of trying to get it all worked out,” cautions David Crow, corporate manager of asset protection at Atlanta-based Home Depot Direct. “For example, we have three call centers in different locations. So I need three different contingency plans and staffing plans. One plan won’t address all three facilities,” because the physical and labor conditions vary at each.