How the Big Boys Chase Innovation
Panel of execs from Best Buy, Dell and 1-800-Flowers.com lead keynote presentation on competitive differentiation

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Joe Keenan
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An example of a solution from Dell is IdeaStorm.com, a website it created solely for the purpose of collecting customer and employee feedback. There's also a program where small businesses can apply to spend time with the company's founder Michael Dell, where he can provide them with his expert advice.
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