Outsourcing to Save Call-Center Costs

* A better understanding of the U.S. culture.

* Keeps jobs in the U.S. This may or may not be as much of a factor for you.

Of course, domestic outsource providers’ costs will be higher than offshore. But it’s not necessarily a dead end. We have one client, a major nonprofit with a high average order value, that outsourced 100 percent of its direct orders domestically while keeping customer service in-house. It was able to successfully renegotiate with its domestic outsource provider to make the costs comparable.