Outsourcing to Save Call-Center Costs

2. Competitively bid out to multiple vendors. It goes without saying that you need to competitively bid the potential project to a short list of qualified bidders. This is the only way to get the lowest costs.

3. Formalize a request for proposal (RFP). This should include:

* a pro forma for your business, meaning the types and volumes of transactions (actual and multiyear forward projections);