Outsourcing to Save Call-Center Costs

I’ve always been a proponent of in-house call centers, especially as a former manager of one. But times are tough … and changing. Every company today is looking for ways to save money without hurting sales and customer service. As the pressure on businesses to dramatically reduce costs intensifies, look to domestic or offshore outsourcing of some or all call-center and data entry functions as a way to improve your bottom line. Companies can outsource these functions to avoid using capital for new order management and telephone systems.