Our annual compilation of the year’s best tactics and tips in the catalog/multichannel business

42. Measure and act on turnover.
Set up a system to track and calculate monthly employee turnover. Develop a turnover report that shows employee counts of the number of employees hired, staffers who began training, those who left while in training and those who left once they graduated to the production staff. If you don’t already have one, establish an exit interview process to learn more about why people leave. Look at the turnover by months and years of service.
Curt Barry, F. Curtis Barry & Co.
“Get a Grip on Your D.C.,”
May, Catalog Success