Order Entry System Reduces Shipping Errors

Problem: The order entry system for My Grandma’s of New England routinely transposed data from one order to another, causing shipping errors and other assorted problems.

Solution: The company implemented a new order entry system.

Results: Shipping errors were virtually eliminated.

My Grandma’s of New England had an order entry system (OES) that was wildly unstable, often causing data errors that resulted in shipping methods from one order being applied to another order, disappearing entirely or customer greetings placed on an order to end up on the wrong order. So last November, the company implemented Morse Data’s InOrder OES to reduce shipping errors caused by its legacy OES. Today, data errors are virtually gone, but it was a long road to get there.