Ops & Fulfillment: The latest techniques in multichannel upselling, warehouse advancements and returns processing

By Liz Kislik

There could be some potential problems, too. Customers can be distracted by what they’re seeing and not pay enough attention to what they’re hearing. They may want to read your wonderfully written Web copy, which is going to be a little different from a live person’s dialogue. So calls may take longer.