Special Focus: Ops & Fulfillment
Learn the latest techniques in multichannel upselling, warehouse advancements and returns processing.
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Liz Kislik
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Do-it-all Shopping
Adding on real value helps cement customers’ sense of loyalty because it demonstrates both helpfulness and the ease of one-stop, do-it-all shopping. This is true whether you’re offering additional services (e.g., gift wrap, cards, personalization, club or community memberships, newsletters) or products (e.g., upsells, cross-sells, discounted specials).
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Liz Kislik
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