Ops & Fulfillment: The latest techniques in multichannel upselling, warehouse advancements and returns processing

By Liz Kislik

But Day-Timers views returns in a way that a solid defense makes for a great offense. “We manage returns on the front end by trying to prevent them,” Woytek points out.

The company invests a lot of money into researching and selecting products it believes clients will be interested in purchasing. Careful attention also is paid to how the product is displayed in the catalog and on the Web.