Ops & Fulfillment: The latest techniques in multichannel upselling, warehouse advancements and returns processing

By Liz Kislik

Some companies, particularly those that project high return rates, might opt to outsource the entire returns management process to third-party providers such as Newgistics, or major carriers, such as United Parcel Service and Federal Express. “This takes the job completely away from the cataloger,” Ellis says, “and expedites the process for both the cataloger and the customer.”