Ops & Fulfillment: The latest techniques in multichannel upselling, warehouse advancements and returns processing

By Liz Kislik

Cost Savings

Catalogers with integrated software systems are able to save time and money on processing returns, points out Curt Barry, president of Richmond, Va.-based fulfillment consultancy F. Curtis Barry & Co. “If you have to go into multiple systems, where part is done in inventory, another in accounting and another in the customer service system, the transaction takes longer,” he says.