Ops & Fulfillment: The latest techniques in multichannel upselling, warehouse advancements and returns processing

By Liz Kislik

“But it cost the cataloger more for the call tag than it would have cost if they’d just sent a new bin,” she points out. Although there was an issue of whether the bin was broken, the item was very inexpensive. “Have some fail-safes in there to monitor whether or not to issue a call tag and the product should automatically be returned,” she advises.