Ops & Fulfillment: The latest techniques in multichannel upselling, warehouse advancements and returns processing

By Liz Kislik

Provide All Information

Give customers easy access to information on how to return items in the catalog, on the Web site and in the actual shipment itself. Be sure to answer the following questions:
• Does the product have to be returned in its original
packaging?
• Should the tags be left on?

Even though the answers to these questions are obvious, customers should know them ahead of time.