Ops & Fulfillment: The latest techniques in multichannel upselling, warehouse advancements and returns processing

By Liz Kislik

Nicholas C. Isasi is the director of business development for DM Transportation Management, an inbound freight management firm. You can reach him at (407) 517-4673 or nicholasi@dmtrans.com.

React When It’s Sent Back
Best ways to streamline the returns process
By Carolyn Heinze

When it comes to processing returns, it’s all a matter of approach. Certainly, nobody wants a lot of returns and processing. But if you approach returns processing as more of an opportunity than a burden, you may be surprised at the results.