Ops & Fulfillment: The latest techniques in multichannel upselling, warehouse advancements and returns processing

By Liz Kislik

“While we’re on the phone and you have the Web site up, could I just ask you to click the link under the photo so you can see the discontinued colors you might want to stock up on?” Try to emphasize products the reps like; it’s amazingly easy for them to avoid making offers they don’t believe will be successful for them.