Special Focus: Ops & Fulfillment
Learn the latest techniques in multichannel upselling, warehouse advancements and returns processing.
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Liz Kislik
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Upselling, the Multichannel Way
It’s Time to Master the Phone/Online Upsell
By Liz Kislik
Since the 1980s, when the majority of catalog orders began shifting from mail orders to the telephone, it’s become standard practice to not just take phone orders efficiently, but also to incorporate the upsell as a regular part of call center operations.
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