Operations: Two industry veterans share their insights on using Benchmarks & Best Practices

Liz Kislik, president of Liz Kislik Associates LLC, a Rockville Centre, N.Y., company that specializes in management consulting, organizational change, customer service management and employee development.

Barry and Kislik shared their thoughts on the most effective way to use external benchmarks (operations benchmarked against other companies), internal benchmarks (benchmarks set within your own company) and industry-wide best practices in a catalog/e-commerce operation.