Operations: Two industry veterans share their insights on using Benchmarks & Best Practices

Kislik: The most problematic part of benchmarking is when people go to sessions at a conference and hear a panel of three practitioners who share some data element. The conference attendee then goes home and says, “We need to get our x to this level that they quoted at the conference.”

Barry: You can’t take someone else’s numbers as your own, unless the businesses are identical — and few are.