Operations: Two industry veterans share their insights on using Benchmarks & Best Practices

We try to see how those vary among companies within our ShareGroups. But it’s tough, because the AOV among those share group companies can be a wide range, from say, $45 to $400.

Kislik: Curt’s array of costs to measure is impressive. Companies not participating in this kind of rigorous, ongoing study ... well, some companies just can’t get near that level of data to pursue; they just can’t handle it.