Operations: Two industry veterans share their insights on using Benchmarks & Best Practices

Kislik: The real question, I think, is to know why you want to do a comparison in the first place. What are you going to use it for? In some cases, it may be better to compare dissimilar companies. This is especially important for companies that have been doing the same things in the same ways for many years and are mired in their own processes. They may be better off wanting to know what’s possible, rather than what’s the average.