Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
Similarly, bring your DC personnel into the contact center to monitor a day’s worth of calls. (Putting DC personnel actually on the phone with customers may not be a good idea, unless a particular DC employee has exceptional customer service skills.) During this exercise, your DC reps will hear customers’ complaints directly, and therefore, may further develop a sympathetic ear for your contact center’s aggregated customer responses.
0 Comments
View Comments
Reported Donna Loyle
Author's page
Related Content
Comments