Operations: Increase Sales, Improve Efficiency With a Benchmarking Strategy

Will improving the work environment increase productivity?

Choose an area of your company where workload is nearing or exceeding capacity. For example, if you’re considering adding more CSRs, look at your contact center. Meet with the CSRs and explain that you’re developing a plan to improve their work environment. Ask them to document their challenges and make any suggestions for improvement. Tell them you’ll monitor everyone’s workload and post the results.