Operations: Improve Your Relationship with Your Manufacturing Operations

* Obliterate false divisions. A recent client often used language that emphasized whether a particular employee was “union” or “company.” I worked diligently to get everyone using the same vocabulary: Everyone is now “WE.” Not only did they unlock the doors between the production areas and front office, but they also kept them open. Trust began to build, grievances were pulled, and a team began to emerge -- one that focused on “our” issues.