Operations Benchmarks & Best Practices
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Kislik: The most problematic part of benchmarking is when people go to sessions at a conference and hear a panel of three practitioners who share some data element. The conference attendee then goes home and says, "We need to get our x to this level that they quoted at the conference."
Barry: You can't take someone else's numbers as your own, unless the businesses are identical — and few are.
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