A Customer Service and Empowerment Solution to Replicate

Shep Hyken is the chief amazement officer at Shepard Presentations. As a customer service expert, he helps companies build loyal relationships with their customers and employees. For more information about his upcoming book, "Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet," go to www.AmazeEveryCustomer.com. Shep can be followed on Twitter @Hyken.