A Customer Service and Empowerment Solution to Replicate

Unfortunately, during a retail experience or customer service exchange, you may have heard some, or all, of these statements before:

• I'm sorry, we don't have that.
• We can't do that.
• It's not our policy.

In other words, NO! More than likely, if you received this response and you couldn't resolve the situation or locate what you were searching for on your own, you probably left that shopping experience unfulfilled. You may have found another retailer to shop with that was customer-oriented — in a word, helpful.
Customer service-focused companies pay attention to the needs of their customers. Such companies are amazing. They empower their employees to avoid such negative phrases. They hire the right people, train them properly, and motivate and praise them when they come up with solutions to their customers’ needs and problems. In other words, they empower their employees to come up with solutions where they can say, "Yes!"