Norm Thompson proves that—contrary to popular belief—environmental sustainability and sound fiscal practices can go hand-in-hand

By Reported Donna Loyle

The “Ship All Together” project was another idea generated by employees. When a customer calls to order multiple items and not all are immediately available, call center staffers ask the customer if it’s OK for the distribution center to hold the order and ship it when complete. If the customer says “no,” the order is shipped separately, as usual. But often, customers select the “Ship All Together” option. This simple operational change, says Jewett, saves the company a few thousand dollars a year in packaging and postage.