
By
Ray Goodman
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Increasingly, catalogers are moving into the multichannel model, and the numbers tell you why. A 2006 Direct Marketing Association survey showed that buyers who use two channels to purchase from a marketer spend 32 percent more on goods and buy 12 percent more frequently than those who purchase from a single channel. Furthermore, customers who purchase from three channels are 73 percent more likely to buy similar products from that merchant, strengthening brand loyalty across all channels while increasing the volume and frequency of sales.
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