Special Report - Operations & Fulfillment: Rethink Your (Web-Influenced) Call Center
New tasks require analysis of CSRs' experience and salaries
By
Liz Kislik
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
Now comes the double whammy: Which reps are best able to handle these more complicated recovery calls and e-mails? Probably the ones who have excellent skills and enough experience to know what to do. So those interactions cost more because they take longer and have to be handled by longer-tenured and, presumably, higher-paid employees.
0 Comments
View Comments
Liz Kislik
Author's page
Related Content
Comments