My Twinn - The Web-Telemarketing Connection (844 words)
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By using the Web as a back office, Alpine Access can hire people from Hawaii to Australia, if necessary, to find the right agents for a job. Not having fixed offices also helps Alpine Access provide better coverage for volatile selling seasons, like the holidays, without sacrificing agent quality.
My Twinn uses only part-time customer service agents—as many as 300 during the holiday season, says Hickert.
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