My Twinn - The Web-Telemarketing Connection (844 words)

By Hallie Mummert

My Twinn leaves behind the brick-and-mortar call center for a Web-powered model

Catalog companies need to be aware of three trends that will shape how business is conducted in the future, says Steve Rockwood, president at Alpine Access, a provider of Web-based customer service solutions, headquartered in Golden, CO.