My Twinn - The Web-Telemarketing Connection

By using the Web as a back office, Alpine Access can hire people from Hawaii to Australia, if necessary, to find the right agents for a job. Not having fixed offices also helps Alpine Access provide better coverage for volatile selling seasons, like the holidays, without sacrificing agent quality.

My Twinn uses only part-time customer service agents—as many as 300 during the holiday season, says Hickert.