My Site-to-Store Delivery Experience

When I picked up the three items, I asked the associate if many people were using the Ship-to-Store program. The response was, “Oh my goodness, don’t you see all the product lying around here? We're out of storage space in the back of the store and don’t have anywhere else to put things. I don’t know what we're going to do. There have been a lot of people using the Ship-to-Store option.” Judging from the number of orders that were there, it certainly looked like many people were using the service.
From my vantage point, the process worked extremely well, was easy to use and didn’t cost anything for shipping. What’s your experience?