Move Over, Siri: The New Breed of Mobile Holiday Helpers

Second, give consumers the option of remaining unseen — i.e., they can see the agent, but the agent can't see them. Let's face it, no one wants to chat with their favorite retail brand after just rolling out of bed. Lastly, while video is the watchword, it's features such as remote control of the device, finger painting by the operator on the customer's screen, and co-form filling that combine with video to deliver a truly high-value experience.