Move Over, Siri: The New Breed of Mobile Holiday Helpers
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James Keller
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There are, however, a few considerations retailers should make when adding live video assistance to their mobile apps. First, you'll want to make the experience as seamless as possible for the shopper. That means no additional downloads required. They've already downloaded your app, so you shouldn't expect them to have to download additional software to their phone or tablet to communicate with you. Or, if they're on the mobile web, they should be able to click in, with no download required.
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- Companies:
- Amazon.com
- Places:
- U.S.
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