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Handling Calls
Inbound calls are routed in the iGo call center based on the skills of the reps and the priority of 800-number queuing. This means reps with the best Web-related skills primarily handling Internet contact, such as e-mail, chat and Web-related calls. But they are also cross-trained to handle catalog-based inbound calls.
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- Companies:
- Convergys Corporation
Melissa Sepos
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