How to Move From Traditional to Automated Retail Management

Anyone who’s worked in retail can testify that it’s largely driven by people. Whether they’re on the floor, in a private office or in the checkout line, all employees play a distinct role in the customer experience.

In such a people-centric industry, the idea of automation may seem mechanic, drab or unresponsive. How could a machine ever respond to a specific customer concern or make important real-time decisions?